And did you used to have a Beeker (muppet) picture? I tried a trial run of the app. OjisanSeiuchi 1 yr. ago Upon your entry to Canada by air or at a land border crossing, the border services officer may notify you that youve been randomly selected for a mandatory arrival test. It is not needed for a land vacation in Canada. Never receive an email to reset. Unable to submit final form and stalls. Thanks & Regards. And has ABSOLUTELY NOTHING to do with the duration of the cruise. In an environment with very good WiFi connection, an error message Code QR - 503 appears. I may have entered something incorrectly but they scanned and let me on the flight. [emailprotected] Here is how to fix: Follow the ArriveCAN android app crash troubleshooting guide Here . Is anyone there to respond or please provide me with a phone number contact of a live person so I can get this done. Not sure its correct to state definitely that completing ArriveCan for a second time is always correct. please those what to do or a phone number I can call for help, Hi Team, Completed all the information requested in the app and it keeps sending a Code 5 - 503 error and cannot submit the information. Please help. The border patrol personal could not figure it out as well. Hi , In June, some mayors and businesses in communities along the Canada-U.S. border began calling on the federal government to end the ArriveCANapp, saying it was discouraging Americans from visiting and shopping in Canada. Error message says: Please ensure you are connected to the internet and try again. How about we get with the reality that Covid is over? This has always been the case. If one then boards a round trip cruise another ArriveCAN submission must be made to board. thanks for the help. How can I see what was entered not sure what to do, Cant submit the form, always have message SUBMISSION FAILED. (and I'm on HAL and they haven't said much about ArriveCan). If someone else has a different experience, please share. If you are still having problems, try resetting your password. That was not my day. I did! Got to the submit stage. This was a very frustrating process. I pray Canada will not disappoint on our first vacation out of the country in several years and first land tour in Canada. I have filled out all of the required information, but when I hit "submit" I get the "Submission Failed" code PF-200. It doesn't tell me password is wrong. The traveller is responsible for ensuring they're compliant with the requirements for entry into Canada. Notice: Starting October 1, 2022, all COVID-19 border requirements, including vaccination, mandatory use of this app, and any testing and quarantine/isolation requirements will end for all travellers entering Canada whether by land, air or sea. and (Code 5 - 503) on different devices. Joseph Gerald Maurice Beauregard. Bonjour, jessaie de soumettre mon formulaire ArriveCAN mais je reois un code PQ-503. Will anyone use it? Do I submit my info within 72 hours of boarding in Vancouver, on May 11. 72 hours before embarkation (noon) for PCR test. The information they provide when they call must match what you submitted in ArriveCAN on their behalf. Im trying to create an ArriveCAN account using my enhanced drivers license from the State of Michigan. The mobile app is complimentary and is available in English, French and Spanish (displayed in the language of your device). I hope this helps as I've seen people spending hours on the phone only to be told that there are glitches with the app and to try again later. The only hitch for cruisers who first need to enter Canada before boarding, is that the pre embarkation travel plan can only be submitted AFTER entering Canada. In June, the government announced an additional feature ofthe app that would allow passengers to fill out aCanada Border Services Agency declaration form ahead of their arrival at customs. I arrived in Canada on 25th Jan.2021. I get message that an email has been sent with new password. If the Canadian Government wants to make us feel like our only interest is to infect Canadians especially when we are fully vaccinated and have some kind of criminal intent we are not interested in being treated this way. You will require one for the Seward to Vancouver trip. quarantine/isolation requirements will end for all travellers entering Canada My status is also ok if I use my wifes app as an additional passenger . Trying to add a traveler and it will load up til 46% consistently, then stops, - Need more instruction around the Add traveler feature, - Could help grouping land border crossings per province, - Border websites must act updated 24/7 on how you need requirements to cross the border, - App only recognizes dates in the future, not in the past, - Forget password option produces a popup that blocks the text field, so you are stuck. Am travelling very soon. Thanks I have been trying to change my password. There is too much at stake to rely on this app working properly. If one flys into Canada to take a cruise, an ArriveCAN submission must be made prior to entry. If an individual does not have access to the App or online portal, they can complete ArriveCAN by calling the toll-free line 1-833-641-0343. completed the form but unable to submit though connected to internet. As I age, things are not so clear, but do not want to break rules and be fined, and there is a lot of good advice given here. They are separate things. I appreciate all your help, you've already helped me so much and you don't even know it. How to retrieve it back 2 days for rapid antigen test. Every time one enters Canada one has to complete an ArriveCAN submission. Can you cancel the ARRIVECAN e-mail we put in? Rebooted Iphone and also deleted the app and reinstalled it but same issue. This was the day after they had opened the border. What are my next steps. Still hope to meet you on a ship some day. The current version of the app allows you to select marine ports of entry, but when you go to enter your marine trip details, you can enter Canada as your "Country of original departure", but then the only option is for "Port of Entry: This is the first port of arrival in Canada". Freezing while submitting form. To find out more about our Group, click here. Trying to use the form Wrong date is set for arrival but can not find a way to change date, First and foremost Id like to say we all waited for 2 years for the border to open up. The first time it completed at the end and stopped at 80% and froze. We were just about to book a wonderful trip to the Canadian Rockies but the next day we cancelled the trip. I am supposed to go to Canada on Thursday, August 26. By You must send the receipt to the traveler to show to the Canada border services officer upon arrival to Canada. What is so difficult to understand about that? Having to make the submission prior to boarding actually makes things easier for cruise passengers. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. Canadian travellers are walking through the doors at the Calais Free Library in a tough spot, looking for help navigating the ArriveCAN app required to return across the border without self-isolating. Please advise. But how can you cross now? For general inquiries, basic troubleshooting and navigational support, travellers can call (from 7 a.m. to 8 p.m. Travellerswho are staying within Canada throughout their entire journey orwho are leaving Canada and not returning dont have to complete ArriveCAN. Not travelling until 28 January 2023 so not urgent. 2023 Gowling WLG International Limited. They did not tell me when it might be fixed. Your real card info stays hidden. Contact ArriveCAN Support Published by Canada Border Services Agency on 2023-01-31 About: Notice: Starting October 1, 2022, all COVID-19 border requirements, including vaccination, mandatory use of ArriveCAN, and any testing and quarantine/isolation requirements will end for all travellers entering Canada whether by land, air or sea. Please help out this old man! useless to keep this, I agree, but we do what we are told is required. For those getting error code pf-400 make sure you fill in everything. Getting following error : Are you having issues? our ArriveCAN was checked at the cruise terminal when we embarked. Every sister's fantasy, deleting her brother and redoing him! What should I put in for that field for Trudeau airport? I went through the steps to reset my password: I got a one-time code, entered it and a new password. When search suggestions are available use up and down arrows to review and enter to select. Will have to try to uninstall ArriveCan App and start over tomorrow. Box 500 Station A Toronto, ON Canada, M5W 1E6. Perhaps the change has been made eliminated the need and the docs are simply not up to date. said he found the app fairly straightforward but he won't use it once it's optional because he wants toreduce his digital footprint. In the event of a system outage where ArriveCAN becomes unavailable, individuals entering Canada will be allowed to fill out a paper version of the form when they arrive. Still not sure of ArriveCan rules. Those unable to use the application on their phones would have to use thewebsite version. So, yes, you will need an ArriveCAN submission for your initial entry to Canada and a second one prior to boarding your cruise. His wife passed away from cancer recently. Powered by Invision Community. We disembarked in Seattle. Will I need to upload my pre cruise Covid test results as well? I cannot remember password i used. I have tried connecting to several WiFi and also tried over cellular. My account does open but it states that I must be arriving within 72 hours. The first entry is your Vancouver flight on Friday. I was at the entry at Campobello. When submitting my completed form in Anyone having the same problem ??????? Krista Schofer And then a screen says that I am not elgible to enter Canada. Asks for quarantine details and negative covid test even though Ive uploaded vaccine passport? Returned saying check my email. This app is faulty and not working. Please wait. After I press create account. Could not get any more android updates from Samsung went fro android 6 to 8 so no more updates supplied. Other than inconveniencing you, are there any other reasons a country shouldn't do what it deems necessary to keep its residents safe? Antigen test needed within 2 days for cruise, but not for train or flight? Then confirm "Reset Network Settings". Notice: As of October 1, 2022, ArriveCAN no longer collects personal health and travel information on behalf of Public Health Agency of Canada. OK, talk me through it, I'm obviously missing something. Trip in 2 days. This is my understanding. "The arrive app is a smooth procedureand really and truly, based on our experience, it should be used more because it was very efficient," he said. I believe that you are on the7-Day Glacier Discovery Northbound that embarks in Vancouver but disembarks in Whittier, Alaska. Pressed Reset Password and reset code will be sent to my email. Arrive Can not able to upload proof of vax, tried 3 times, ArriveCan on my phone will not delet from yesterday. When travellers finished inputting their information, they wereemailedreceipts to show to Canadian border officers upon arrival. Hi, I'm having problems adding the date of my trip. I will wait a while, hopefully they will scrap ArriveCan. Leaving from Vancouver on Princess May11, cruise to/from Alaska and return to Vancouver on May 25. So what can we do? On android, goto "Settings" click ArriveCAN app. Once your identity has been confirmed, your Advance CBSA Declaration will be retrieved from this app for you to review and certify. For me, the app was a complete non-starter. WE ARE HAVING ISSUES SUBMITTING OUR DETAILS VIA THE ARRIVECAN APP. And if you think something this simple is craziness, I suggest you avoid travel to any country requiring a visa. At the border, you will be prompted to scan your travel document at a primary inspection device and confirm your identity. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Princess Alaska cruisers with Vancouver departure any comments on this? I updated my details in ArriveCAN app before the arrival, and also provided the receipt at the border service. ArriveCAN still contains Advance CBSA Declaration, which allows you to answer customs and immigration questions up to 72 hours in advance of flying into Canada. What if we get to the airport without a successful submission ? Sorry guys: one of the worst apps I used in along time. Watch this full and let me know what you think about it Updated Disclaimer: All videos are my personal views and opinion, they should NOT be considered as legal advice. I have created an account for ArriveCAN but forgot my password. He can be reached via email darren.major@cbc.ca or by tweeting him @DMajJourno. is now frozen with the never ending blue circle and I have to go over to Buffalo to night please help to get this problem corrected asp. Travellers wouldupload their contact information, travel information and a quarantine plan. Enter your device passcode. I tried 3 or 4 times until I understood that. Your next entry into Canada will be upon disembarkation (I am making assumptions that you have a Vancouver return) so that will require another ArriveCAN QR code as you have already used the first one. As of April 1, 2022: The COVID-19 pre-entry testing requirement to Canada was removed. We have to start living. There is also an online version of ArriveCAN available here. I receive a message Sorry, I realize I could have been clearer. Not sure its correct to state definitely that completing ArriveCan for a second time is always correct. It is called traceability. To my way of thinking there is a 72 hour gap between today's data and that required for my flight. I could not get away from the 'Stuck at 0% and Please wait' problem described here by others, after completing my vacc status. We have completed all the details but when i try to submit it, i get a failure of PF - 400 after 16%. Just horrible and so unnecessary. I can assure you that until this nonsense stops we along with many others have no interest in crossing the border. Have been trying since yesterday. Nothing on my emails. On the cruise there was a meeting for those continuing on for the second leg, on the last day of the first leg. Solve all ArriveCAN app problems, errors, connection issues, installation problems and crashes. There is also an online version of ArriveCAN available here. Nothing to click on to move forward, back, start over, or exit. Still the same result. The system should have retained traveler information so you only have to select them and edit the name. You do not require an ArriveCAN submission for the Vancouver to Seward because you are not entering Canada. A new version of ArriveCANlaunched in July 2021, when Canada began easing public health restrictions on people coming into Canada. Rachel. While logic might suggest that you wouldn't need an ArriveCAN submission for a cruise that departs Canada and terminates in the US, the government requirement is that you must make an ArriveCAN submission for any cruise that arrives or departs Canada. "For those people who are comfortable and have found a way to use it, then maybe they can be in a separate [customs] line," she said. No other Canadian ports.seems like many do not know what is needed. To travel by plane or rail within Canada, you need to be fully vaccinated, but no test is required. check my e-mail/password. and our I cannot understand why this problem happened. We had to do the ArriveCan to get back into Canada!!! You can provide information for up to 8 travellers, including yourself, in a single submission. Anybody had issues with ArriveCAN? Please help me. We live on the border and looked forwarded to traveling again in Quebec as we shopped there a lot at one time. Keep getting error with code PQ-503, my internet is working fine, please help ASAP I have my flight tomorrow. Tried to reset password again several times. There are other ways of doing it." By submitting your customs and immigration information in advance, you will spend less time at a primary inspection kiosk (PIK) or eGate when you arrive at the airport. Only thing that worked was doing this on a different phone WITH A UK SIM, rather than a Canadian Sim, When asked to select time of arrival it would not let me do this and kept selecting a different time. Im planning to cross the border by car at the International Falls crossing, tomorrow, June 17, 2022. It is currently available to international air travellers who enter Canada at selected airports. I am not receiving a verification code, to be able to enter a new password, as I have forgotten my original password. I called the help line and was informed that many other people are getting the same error message and the emails should be ignored for now. The code was not visible anymore. A Windsor woman is warning cross-border travellers that failing to submit all the required information via the ArriveCAN app can have consequences. "please wait while your ArriveCAN form is submitted". The next day on both times we received a email stating that we where to quarantine for 14 days .We tried to get this problem resolved by calling arrivecan but no one new how to help us in order correct this this problem. There is an exception to this if you re-enter Canada a second time on a cruise. So I can't click "forgot password" or anything else to get out of password hell. If you haven't received the code after a few minutes: make sure you entered the correct email address in ArriveCAN check your spam, junk, and/or promotions folder Notice: Starting October 1, 2022, all COVID-19 border requirements, including There are three categories of information that are each required to be submitted through the ArriveCAN app. Thanks. My is working fine. I was advised that I would have to use the ArriveCan app to clear customs in Vancouver. Can't log in through the App or online. The cruise in question is with HAL and does terminate in Whittier. The next question is Port of Entry. I have your answer. We have over 1,000,000 users and companies will listen to us. Get a free Virtual Credit Card to signup for Subscriptions. Travellers with a right of entry, such as Canadian citizens, permanent residents and persons registered under the Indian Act will not be denied boarding of their flight or entry into Canada if they do not use ArriveCAN. Zero stress. Individuals who do not submit information through the ArriveCAN app may face additional delays at the border and are subject to enforcement actions ranging from a verbal warning to a fine of $1,000. I have the most update to date version of the app and have tried this multiple times already. How do I change my email address on my Arrivecan. Gosh, that was a long time ago. But in the meantime my app is not working, any way to fix that ? And did you used to have a Beeker (muppet) picture? Quite frankly I do not feel like gambling with this situation. said he would happily use the app as a pre-screening tool, adding he's had no problems with using it in the past. Did I mention I have been frustrated for 3 days trying to jump through hoops? A very typical public health response during a pandemic. Use ArriveCAN to complete your optional Advance CBSA Declaration to answer customs and immigration questions up to 72 hours in advance of flying into Canada. What do I need to do to correct this? #ircc #cbsa #canadaCanada Border Services Agency has launched the ArriveCAN mobile app to make it easier for travelers to provide their contact information upon entering the country. App will not progress beyond contact details entry. Also, I had a bad experience with officers from BOTH sides. So went to Lineage 18.1 OS which is based on Android 11. BTW we are all triple vaccinated and no symptoms. I am keep getting a porque 503 error, and internet work just fine. To create an account, visit the ArriveCAN website or download the ArriveCAN app. This goes for ANY person entering the country. I confirmed my dose dates and uploaded a photo of proof, the app just didn't register it or something. Should I wait until Sept. Or is there some way to jump start this. I have excellent internet connection bit continues to fail. click "Force Stop". Just recently when filling out the point of entry the screen locks and I am not able to continue with adding date etc. I'm reaching out to you because you both seem very knowledgeable about ArriveCan and the cruise specific forums are just confusing me more than everso my question, I will do ArriveCan on Thursday for my flight into Vancouver on Fridaymy cruise starts Sunday, so still within the 72 hours of completing ArriveCan. Im travelling in a couple of days, what should I do? Today Saturday 10th Sept 4.05 pm due to land at Toronto Pearson on Tuesday 23th Sept at 4.05 pm. The question about other countries visited doesnt allow a answer no. All info with e mail Why can't travellers just carry their vaccine passport? Cleared app cache & uninstalled/reinstalled app. I seem to remember us chatting about another cruise years ago that you had to cancel. Just because a disease is endemic doesn't mean it can be safely ignored. Merely entering the country with a passport provides the government with tracking data. If you want to use the app AFTER arrival, you are out of luck, as it only recognizes dates in the future, not in the past. I would really like to go and visit my brother in Vancouver Canada. I froze at 80%. I keep receiving a PQ -503 code and can't submit My internet works just fine!!!! It usually gets to around 20%, then fails. Do we both use the same scan which I received. Contact information such as name, date of birth, email address, phone number, and travel document details, Flight number, airport and airline (if entering by air), Quarantine plan (unless exempt under the Isolation Order), Address of the place you will be quarantining or isolating for 14 days, If there are vulnerable individuals at that address, If the address is a group living environment or houses multiple families, If you can have food, medication and other necessities delivered to you while in quarantine or isolation, Any COVID-19 symptoms you may be experiencing, Confirm that they have arrived at the address provided for their quarantine or isolation within 48 hours of entry into Canada; and. Little did I know, I had all my information by hand and I was immediately refused by Canadian officers because I did not have proof that I needed a NEGATIVE PCR test. Garbage version. HI! I can also not manually tyle in my arrival date and time, so I cannot get any further with my application. Checked and double checked and all is correct tried uninstalling and reinstalling still no progress. Last night I was coming back to Canada and I could not submit my info on Arrivecan. I correctly entered my email and password but App ArriveCan notified wrong sign in info or device not connected to internet. If one is boarding a cruise ship that leaves Canada and re-enters, an ArriveCAN submission is required. Darren Major is a senior writer for CBC's Parliamentary Bureau. Again, got ArriveCAN "Mobile Data" "Allow Background Data Usage". I supplied all of this in the application. Can submit final form, Ned to change my password and have not received code after asking for resend at least dozen times. Tried using the arrive can app 2x nowone trip back in December2021 and now another trip in feb 2022.same problem both timesthe app wont allow me to submit the informationkeep getting a PF- 400 issue saying to check my internet connectionUninstaller app and re installed several timeseven on different devices, Tried using with and without Wi-Fi, always the same resultsnothing wrong with my signal strengthor i internet connectionsame thing happenedon the last trip and now today and from what I understand alot of people have the same issue, Tried to set up an account keep getting message that the details submitted are incorrect and to check that I am connect to the internet. The app has sent a receipt for my husband but not for me. When you make the new submission it will throw out the old one. The IOS app requested the date and time of my flight's arrival in Vancouver. Filled out all requirements for this app . I have been trying to use the ArriveCAN app on my phone. I can not retrieve my password. Let me know 19952023, The Independent Traveler, Inc. SECOND ArriveCAN APP Required Before Cruise!!! Pat, I filled out arrivecan to return from the USA on July 5th. ArriveCAN no longer collects information on behalf I wanted to check the app in advance of our trip to see if there would be any issues. I didnt receive second one for my husband but his info is uploaded and is listed in travelers in my ap. The traveller can't use ArriveCAN to complete their reporting after entering Canada. Comment dois-je procder? As of November 21, 2020, the Government of Canada instituted new public health measures that require travellers to Canada to submit information through the ArriveCAN App before they travel to Canada. If your up-to-date ArriveCAN app is crashing, try to use ArriveCAN after completing each of the following steps: Updated August 13, 2022 2:13 pm. Vivian Balfour. By the way both my husband and I are Canadian citizens. ArriveCAN Submission Failed I've seen others have the same problem when they've tried to use ArriveCAN - you get to the screen where you upload proof of vaccine and the status bar gets to about 12% and then you get an error that says submission failed. https://www.canada.ca/fr/agence-services-frontaliers/services/arrivecan.html, How do I change my email address [emailprotected] to [emailprotected] I am getting rid of me.com email, Having problem with ArriveCan sending me message stating that I am not vaccine and I should quarantine I have taken two doses of vaccines and two test before leaving Canada ,before returning to Canada we fill out the ArriveCan form and was given the Arrive Can CODE when we got at the Airport we were only asked if we completely the Arrive Can form we said yes .no one took the CODE from us and now i can't reach any one to rectify the problem.do any one have a direct phone #, How do I change my e-mail address? Both times the "please wait while your ArriveCAN form is submitted" appeared, but then does not submit form, even after 30 minutes. They must call 1-833-641-0343 each day during their 14-day quarantine, unless exempt from this requirement. We have had all of shots and are healthly .The arrivecan app. Will I need to upload my pre cruise Covid test results as well? Individuals must, unless exempted under the Isolation Order: If an individual does not use ArriveCAN to provide information before entering Canada, they will not be able to use ArriveCAN to comply with the above requirements.
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