post; account; 0 favorites. Like all things you read on the Internet, understand there is no better judge than yourself. From the second you enter the storeBOOM. However my first purchase from CB2 will most definitely be my last. I also found an online only fire pit I wanted to buy, and they let me order it to the store to avoid those shipping costs! CB2. Frames are built out of wood, or are meticulously gildedbut dont be surprised to stumble across a wild card in a material like mercury glass or brushed steel, either. The two stars are for how I have not received a part of my order yet. I highly recommend checking this place out if you're in the market for new furniture or home decor! Inside it's pretty cool. No. Stitch 3-Piece L-Shaped White Performance Fabric Sectional Sofa. The staff there is very nice when you order something. It just looks so close to real. What? I called CB2 back again this morning to follow up and check to see if my order would be delivered this coming week as promised only to find out that it's been pushed back another (2) weeks yet again, even after already being delayed previously. When we said thank you and goodbye, she snarled at us. Customer service provided the warehouse with my work number to contact me and not my cell phone (it's a Saturday). Afterwards, we compared prices to a similar pillow cover at Anthropologie and it was $300! I've ordered so many pieces from here w/ no delivery issues. I was on hold for a CB2 customer representative for a little over 40 minutes. Crate & Barrel slipped this modern gem past me until I received a recommendation from a friend. It took 10 days, three more days than their ETA, which they kept changing to the next day and the next day and the next. Save your time and money, buy from somewhere else that's more dependable, especially for the price. Hello! Mingling timeless beauty with avant garde twists, contemporary furniture gives your space a fresh, edgy look that's all you. I knew I had family coming at the end of summer so there is no way I would have ordered these items had I been told 8-12 weeks and of course CB2 gets to keep half my money if I cancel the order now. I absolutely love the bike rack, as it really keeps the space open in my small apartment. Discover furniture in all of Crate & Barrel's distinctive styles, including modern, contemporary, industrial, and postmodern. Second time, they just came out with zero confirmation from me. I was informed brackets should have been installed on the final piece of the couch and they would immediately set that up to me installed on the couch for me at check out. Beware, if you order backordered items, their estimated dates are give or take a few months. She was nice and apologetic enough but the whole transaction took a lifetime. The manager, Tony, came out and opened the box for us. I placed an order for (3) sets of eight in the 18oz, 13oz, and 8oz. I've waited close to 3 months for hanging shelves. The size of the pillows seem to be larger and don't fit properly against the frame. CB2 is very hard to enter without walking out having spent a massive amount of money! limited time $4,161.60 reg. Furniture Starting at $199 Shop All (157) Shinola Runwell Wood Frame Sofa Clearance $1,999.97 reg. The mirror itself looks great, but alas, is just a mirror with a metal trim. Their options are contemporary and stylish. I called at the end of January and they said February. ***Update Below*** I share a previous reviewer's sentiment about this location. Shop with us to discover a wide array of options, sourced from consigners located all over the U.S. Get access to furniture being consigned in NYC, San Francisco, and Dallas all without ever leaving home. 2023 Chairish, Inc. All rights reserved. Lincoln towing is a scam and there's only signs on one side of the parking lot so unless you take a look through the whole parking lot then you won't know it's there. A unique blend of modern as well as contemporary. I'd give them zero stars if I could.. Love CB2. It's conveniently located in the heart of Uptown so you don't have to drive to the burbs, and can feel and hold items instead of only imagining them in your hands when you're sitting at your computer browsing Amazon or any online store. cb2 irritated me three times with bad product, bad policy, and bad customer service. They refused to be flexible. Luckily the two stores are not too far from each other. The packaging was already open and dirty where the tape should have still been sticky but it wasn't bc it was clearly used and returned. $2,399.00 Final Sale It felt like I was invisible in this store. I would come here again just to interact with Dennis. *** cb2.com is like Ikea on steroids! Your taste will have to be something like West Elm and hipster to like most of the items in here they remind me of revival 60s-70s furniture from like a Frank Lloyd Wright house but it's nice. That means every piece of used Cb2 furniture you see on Chairish has been vetted to ensure that its in new-to-good vintage condition, with no major defects. CB2 established itself with its discount furniture and home goods, but over the recent years, they have been branching out into the moderately priced on-demand furniture arena. Not every single glass was wrapped and the cardboard meant to separate the glasses from touching were taped, overlapping each other on the top and not in between, like they should've been. Initially it looked like none in stock. Starting at your typical West Elm at Mid-Low, or Crate and Barrel maybe towards Mid-High. Suite 69473 The delivery day comes around and we get a call from our building that the delivery drivers are downstairs. Awful service! All this communication is going on while I'm at work, and I had to step away from work several times to talk with them. Love this store! Great merchandise and displays! It's a blast from the past with a taste of now to spice it up. So you call and they advise "Oh that will be due this weekend so you will receive next week" So you wait and wait and again no delivery. Not very good for customer service! Again it wouldn't have mattered to me I would have accepted that , but it was his attitude, his arrogance that made to want to argue on this further . This is how my trip to the store went today: I walk in and there is no other customers in the store, I approach an employee: Me: Hi, I want to buy this clock you have on display, how can I get it? The pros: Artfully designed, modern dining furniture. CB2. Freaking. I actually broke something while recently visiting. Two delivery guys showed up with four huge boxes of furniture pieces, dropped it right by the front door and REFUSED to assemble it. reply favorite. I already decided to stop shopping at your store. They definitely stand out and don't seem to be one of the many at other furniture stores. The CB2 in Georgetown is located at the beginning of the retail district, near other interior design stores. But for the sit, read, relaxation unharrased, it gets four stars. top online furniture alternative, Scandinavian Designs. Consent is not a condition of any Decorating guides, designer tips, home tours, and more! Won't consider buying in cb2 next time and forever. These products are made with wood from forests certified to be responsibly managed, environmentally sound and socially beneficial SECTIONALS New. Love this place! There are at least 5-6 other reviews with the same exact issue. The flatware lost its copper tone which I always washed by hand with cold or room temperature water as directed. To the two guys that helped us with measurements and selections, cudos for excellent customer service! Then she rings up everything without discount to which I point out and she mentions it to another colleague and he confirms it should be applied. I guess it isn't everyone's cup of tea, but if you don't dig the style, don't review the store. Picked my things, went to the cash register where Amy P "helped" me. That was a terrible experience. Ordered several pieces for my new condo. You'll find older offerings from well-known brands, including DWR, West Elm, and CB2, as well as lovingly restored vintage finds from top designers. Meh. Wow. We went to the counter with full sets of dinner ware and were told by the girl that they were out of validation stickers and that it was limited to the first few sets of customers everyday. Thanks to their low-key stylings, youll also be able to pile on plenty of Crate & Barrel pillows. They ordered my items and helped me to reschedule a delivery in advance. No follow through once they have your money. And if you want your stuff, like, yesterday, check out our selection of in-stock furniture for ready-to-ship pieces that will get to you ASAP. I recently bought a new bedroom set from CB2 and I have had nothing but a wonderful experience. Incredibly awful customer service. We've recently updated the Chairish, Inc. The loud music is a distraction. I've called and complained multiple times to the store and they assured me the manager would call back. If it all synced into my online CB2 account/app, it would be a lot easier, and easy to see what I have bought so far. I would post an update if the store was able to make the experience any more positive. CB2 Sayulita Lounge Chair. I always had to shop online and prayed for the day a store in Miami opened. My plates easily cracked and broke. These come in a wide range of sizes and mostly neutral color options. The table they said we ordered doesn't even exist according to cb2.com. I owned a house and nothing fit in the apartment. In fact, Crate & Barrel rugs are so versatile that even a novice will have an easy time syncing them up with furniture. In the end, we had to drive over 50 miles to the store at San Francisco to pick up by ourselves. Ikea is more stylish and half the price - go there instead and enjoy a hot dog while you shop. Upon unpacking, the couple realized that similar goods werent available in Chicago, andcue the entrepreneurial lightbulbdecided to open a boutique solely dedicated to quality, European dishware. Also? It is a shame, because the products are good (apparently) and the service at the store was not bad at first. The items we did order arrived exactly when we were told they would. I have to wait now until mid to end of June well this sucks New delivery date set for June 14 June 14 rolls around. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. She was extremely helpful, pleasant and patient with our purchases. I purchased $1200+ worth of furniture in late July, which was in stock, for delivery in early August. The managers their should be on cloud 9 with this sweet staff. Despite the sleek and modern furniture, it's really not worth the amount of time and trouble this company put me through over the past month. The shipping costs at cb2 are very clear and very reasonable. - limited selection - everything's white, orange (lots of it), and one other color - the metal stuff are, quite frankly, kinda clanky. I visited the store while in NYC a few years back and was impressed with the companies eye on trend design. Porset, Robert However, every time I enter the store, the staff is always so helpful and courteous, that I can't not rate this CB2 a 5. CB2 dining tables range from $180 to $3,500+ dollars and are made of wood, marble, concrete, glass, and metals. She was patient and helpful and it didn't hurt that she has a lovely demeanor. But I received it in a very good condition). If you continue to use these If you want your dog to get on the couch - buy the couch. Or just go to Crate & Barrel and pay a little more for good, quality stuff! Unfortunately they had no opportunity to send me somebody on the same day so I had to assemble it by myself. Found out it was pushed back to mid July bc I called to check on delivery status. If it wasn't for my girlfriend I would've cancelled the whole order. Shop Our Editor's Picks! If they weren't there, the rest of the staff was competent. I was told that I should get it by the end of March and they would let me know if any more issue. This is not traditional furniture and many of the pieces highlight The artist, designer or maker. Not ideal but that was something we could deal with. Worth every penny. Lots of great stuff (that you won't find anywhere else) and very helpful staff. It's not big and bulky, like how Crate and Barrel and Pottery Barn can be. The store was clean and well-organized. No good! And in fact almost zero companies make make a 2.75 center handle. 1 bonus is the customer service is great and the people are really nice. I will not return to the store and have been hesitant to even order online due to the poor customer service. Everyone that comes over thinks it's real but it's not. With the dining chairs, customers again mention that they love the way the pieces look, however, some shoppers also mentioned that certain models seemed unstable or uncomfortable to sit in. Modern Furniture: Contemporary Sofas, Beds, Tables & More | CB2 First Ever Warehouse Sale: Up to 60% Off Shop Now Furniture Living Room Furniture Dining & Kitchen Furniture Bedroom Furniture Storage & Media Furniture Office Furniture Best Sellers unlimited furniture delivery for one flat fee I can't purchase another table with the store credit amount and given all the product issues I'm not sure I want to. (Th-Sat, Mondays) Dennis is who I aspire to meet at every store I shop at. list of cookies. For furniture you clearly need to be at home for s delivery. Every step of the way I had to come up with what the store could possibly do to fix it for me but people I talked to were just so unwilling to help. Needless to say, 2 stars bc they weren't friendly and lied to me. Discover CB2 furniture, used and new, up to 70% off. View Terms & This order is far outside our return time frame." Although the brand favors minimalist silhouettes, they factor in a subtle element of traditionbe it the wingback-like flare of a sofa, or an armchairs plush-y padding and earthy upholstery fabric. They have a plethora of items that are minimalistic but give you major luxe vibes. I would give 0 star if I could. Calls me back later saying they made a mistake and the order description was misconfigured. To my dismay, I heard the clanking of broken glass upon taking the boxes out. I ask. *** i gotta table to lighten the mood of the dining area in my lil place i wanted contemporary, functional, yet casual this one met all needs. Over a week later and nothing from the store. I have cancelled all of my orders and will not be tempted by the forbidden fruits of CB2.. I was so hopeful going into CB2. Maybe it's just me, but it seems like that level of helpfulness is becoming more and more rare, so it's a real delight to be greeted by people who are energetic, enthusiastic and really seem invested in helping the customer. CB2 Furniture Filter 487 Items Strom 4-Piece Reversible Sectional Sofa with Ottoman Clearance $3,448.97 reg. Ordered an item from this store for almost 1K. Stopped in around 12:00pm and was helped by Lisett who loaded the item into my car with a smile and made the experience so easy on such a crowded street. Not even an apology from the team at the store, just a simple " we will send an email & get back to you", Great shopping experience. Rugs can be the perfect way to tie a room together, and CB2 shoppers have 200+ options between smaller doormats and runners all the way up to larger area rugs. If you are looking for anything from a vase to a bed to outdoor lounge furniture they have it covered. I've experienced better. From classic Crate & Barrel items like modern sofas and leather lounge chairs, to discontinued dinnerware and decor, our inventory spans the spectrum, so you never know what youll find. In the beginning, I tried to track them down. A little on the pricey side, but you get what you pay for. The trinkets and other items were beautiful- i just was not as impressed with the furniture. Previous Slide Use Arrow Keys to Navigate Next Slide. So it's been going on for awhile (years) and they've done nothing to correct issue. He immediately greeted me and was very professional. When we walked in, there were at least 2 employees working. San Francisco, CA 94104, Log-in access to secure areas of our site, Remembering your preferences (e.g., your choice of language or region). If I had known I either would not have made the purchase or I would have just ordered online. I mean, come on, man. Keep an eye on our coupons page for exclusive deals, or browse clearance furniture to find trendy furniture pieces at a discounted price. It's a great store, nice sales associates and cool furniture that's better than IKEA but no breaking the budget either. Nice products. An hour passed and still no call back, so I called again. Isn't that what a store associate is for, to help you with your sale? Thanks a bunch! Even their showroom feels homey- and they even had drinking chocolate with all the trimmings prepared for our (and all customers arrival.) Can I just say how happy I am that CB2 is finally in Miami?! I will definitely be back and consider them when I am in the market for new furniture and house goods. By that time, the store had already given me a full refund so there was no need. "So you have a floor model of something that you don't have to sell?" Just pair with a few counter stools and you're ready to sit down for a quick bite. The store didn't do gift-wrapping, but when I mentioned this was a gift, the employee did make an effort to package it up in a box for me. So we were left with the pieces to connect the sectional but no tools or instructions. My dining room table a month, my dining room chairs 2 months and now will be waiting 2-3 months for my credenza. I could not believe it took more than 12 weeks to make a couch so cheap. For example, the silverwares in CB2 are all Chinese-made (nothing wrong with that nowadays), whereas in Crate & Barrel, you'll find some made in multiple countries, including some other Asian countries and European countries (which is reputed to be better quality). When it comes to textiles, Crate & Barrel is known for its reserved geometric prints and every-color-of-the-rainbow solids. I bought a set of chairs, a table and a mirror. And I told her the whole story, even though she was at the register when my transaction was done. They definitely do not seem very motivated. I have bought almost all of my new furniture here for my new condo. Love the style and quality for the price. Sometimes it says we have one but it's actually for the item that's on display Me: (after I've lost my patience!) But to sit, read my book/listen to my podcast unmolested is priceless and I appreciate it. Ordered a Bed and Dresser mid June, the bed was on backorder until "early July". purchase. CB2 always delivers! I'd estimate it's a tier below Pottery Barn in the construction of most items. It's smaller than I thought it'd be. The customer service was horrible. It was a pickup and never even scheduled as a delivery! I'm really happy with my CB2 experience! One detail I didn't even notice until they left was they took their shoes off before the walked into my place. I ordered a dining set and two bookcases at the store. Over the course of the last 3 years I've bought most of the furniture I own through this store and have been pleased every time - in an age when customer service is seemingly nonexistent with most retailers, CB2 has been a stellar example of what a good experience looks like. You will be very, very, very pleased. He agreed and promised to call back soon. She called a few days before delivery to make sure there wasn't anything on my end to delay it and we figured out my building required proof of insurance before anything can be delivered. - I mention to the sales associate that I would not have made the purchase if I had known the item was backordered. I didn't want to chance it. For the price I paid for this coffee table, the store should be much better about updating me on the whereabouts of the legs. I'm a fan! Tried to post a review on the CB2 site noting my issues. Look no further for fun, trendy furniture! 80% of the package was NG. All of the furniture I've put together has been relatively easy though, such as just screwing on legs to the bottom of a bench. Since I was mostly looking at small dcor items, I didn't pay much attention to the furniture displays. Terms of Service and Sometimes it's hard to tell until you lift a sticker and get the shock that a simple acrylic stand is $300. purchase. CB2's beds start at $100 for a basic metal bed frame and go up to $2,000+ for sleek, leather beds. I bought a sofa from Room and Board and they provided EXCELLENT service delivery and setup. Pros: + friendly staff + quality product Cons: - a lot of the quality products are actually poorly priced (overpriced) for some odd reason - small store layout - only one floor and limited variety If I were you, I'd still head over to Crate & Barrel (at least for the trinkets) since I'd find many of the same stuff over there, but with greater variety. The staff was great specially Ana, who made sure all of my delivery concerns were taken care of before I even left the store. it looks amazing i get many compliments. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. We ended up getting a really co teapot for 9.95 in addition to the other items we were picking up. Absolutely terrible delivery experience. Gently-loved, secondhand Restoration Hardware is a modestly chic addition to any home. Inventory changes every day, so it's always fun to browse. Here at Chairish, we curate a greatest hits collection of used Crate and Barrel design. Glasses are too flimsy and the ceramic dishes crack easily as well. What I found was disappointment, practically everything was too modern with not enough functionality. Probs but like get a grip lady. Design, Matthew BEDROOM FURNITURE I'm gonna go to Room and Board from now on - they actually deliver on time and tell you straight when that will be.. This company focuses on policy and not customer service. Because of my review, I received an email stating- "We appreciate your feedback and apologize for that these break easy. Suite 69473 They have parking in the rear underground parking lot off a side street. I will never, ever buy anything from these guys again. She is hoping they can rectify the situation because she loved the store but she is starting to fall out of love with them after being ghosted. Music too loud. I'd say it's a definite step up from IKEA in quality and the design seems to be a little more thoughtful and planned out. It wasn't like Christmas or Kwanzaa or Hanukkah. The wood all matches but the dressers and bed stands had horrible handles. so they told us they have hardware that is interchangeable with all of their products. Why lie?! By Danielle Fox Published: Feb 28, 2018. $1,699.00 Final Sale Fields Cane Settee with White Cushion by Leanne Ford Clearance $699.97 reg. This week they finally got back to me with their solution From CB2: 1.
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