PS Ive also set up an account 10 for future crossings, thanks, I have tried to make a one off payment & it does not accept my 2 email addresses.saying invalid email address. How to appeal: Challenge the penalty by contacting the issuing authority within 28 days of the notice being served. I made my payment on the morning of 9/9/15 as soon as I realised but I am worried as I havent had a PCN. Also please consider that the 14 day deadline for should commence on the date of the re-issue, if indeed it has already been issued. Just set up a payg account too for the future. We therefore also extend this offer of cancelling the penalty charges for these crossings, provided that all outstanding charges What a screw-up! If you forget to pay the Dart Charge payment before or on the day of crossing you have the option to pay by midnight the day after you cross. The first time I did have access to WiFi was after the payment deadline. I just crossed and forgot to pay for a few days.Paid online and then contacted them via twitter. Changed to Dart Charge but was assured that we could still use the Tags for any hired vehicles we were using. It seems the recognition SW cannot easily distinguish 1 and I on some number plates. I would also hope that you will not get charged both because of your day and the time being just two minutes late which could easily be down to the payment system being slow. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Is there a time limit within which the Dart Charge penalty notice has to be issued? On all other toll roads you get signs telling you costs for each type of vehicle and how to pay we saw nothing. I have seen photographs of the sign which seems quite confusing. In my case, my first stop after Dartford was at the Port of Dover, where I had no phone signal (on the Three Mobile network). Does anyone have any similar experience of this ? This led me to the conclusion, that I needed to pay a charge for using the crossing. my account balance which I was forced to have because DART force you to put a minimum of 10 as soon as there is less than 10 in. In France motorway tolls are collected by automated credit card readers, why an earth does the UK have to be different? The Dart Charge payment is free of charge between 10 pm and 6 am. After speaking to a friend they said that I would probably get a PCN in the post as I should have paid it before midnight on the Sunday and that I have probably lost the 5 I paid too. I made a return crossing (first ever crossing) on 7/9/15 and completely forgot to pay by midnight the following day. Receive 2 PCNs 3 days after paying. Do I stand a chance in hell of succeeding if I appeal, or will they just say no and add another 35 onto the fine since it will take me over the two-week period when the fine is 35 instead of 70? Hi Not sure if my last reply worked, but go here for info and a link to the appeal page. Hertz should have used the 14-day grace period to pay the 2.50 charge. Im in a similar position. Heres how to appeal if youve feel youve been issued an incorrect or unfair penalty charge. Thats why the first penalty charge notice issued for any vehicle will offer the driver an extra 14 days to pay the charge. With my best wishes for always evading the Penalty Voodoo. How did you take it to an independent tribunal? Once you receive the PCN, head to the gov.uk website [1] where you will be required to enter the Penalty Charge Notice number and your vehicle registration number. LS1 9QF. Yes use Payzone shops. All content is available under the Open Government Licence v3.0, except where otherwise stated, St John's Offices, Albion Street, Leeds, United Kingdom, LS2 8LQ, Registered in England and Wales, No 08703645. The chap then advised i had another 7.50 to pay which now clears everything up. If so, you should be fine for both trips. I didnt spot the paragraph saying I had to pay for crossings Id already made, and assumed setting up the account within 24 hours would work. We thought great thats okay as we have already paid a few days ago. I rang to pay first the first thing the following morning but they refused to apply the payment against those crossings and said we would receive a fine. Sure enough the appeal went through and I was let off any fines. I have just paid online the 5, and I have never been caught out on not paying before do you think I will still receive a fine? I just got a letter this morning for my journey dated 05/09/2015, but only for one way. Received a PCN for a one way journey we made 5 MONTHS AGO! I crossed the tunnel on 10th April, and only got a chance to pay online 2.50 now (11th April 2.45am). This should be covered under the 14-day grace period for first offences. Maybe we in the north of England are destined to find out the hard way that this charge exists. really poor direction to the general public on what to do. This system has been set up very badly; it seems set on making money from fines. Additionally, the signage is extremely poor and seems almost designed to generate fines. Hi Pay when you get back and you should be fine if it is the first time that you forgot to pay. It is a fact that, given the effort I made to try and pay the toll, the PCN is being issued because I did not have internet access, not because I was unwilling to make the effort to pay. 9. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Anyone know how to write a representation to avoid payment? Advised them i had already done this and sent proff of payment made on the 8th of Feb. I forgot to pay and just was late an hour before I actually made a payment, Really what a scam and stupid way as there are no reminders or anything and they expect you to pay the very same day. I crossed the bridge (for the first time ever being in this region) on April 6th driving down to the south of Italy for work. Avrei preferito pagare il doppio per il mio sbaglio (o vostro sbaglio) difficile dire di chi sia lerrore, noi del continente come facciamo a sapere che bisogna pagare un pedaggio se non ci sono segnalazioni luminose o cartelli chiari. There are no contact details on the charge certificate. Would I still get the 14 days grace as this isnt the first time Ive used it but is my first offence? Shit system just like everything else dreamt up by money grabbers in government. UK has often been known for its lack of customer service for the government to promote it through such a scheme is unbelievable. Is this now common practice? In a lease van. The window for payment contained in the Regulations is very short, and motorists can often have perfectly understandable reasons for paying late often, as in this case, by using the crossing in order to embark on a longer journey, during which payment may be understandably difficult. Is this still in practise, Id happily pay the fee but not the fine as I tried to PST and couldnt get through. I can understand the benefits of an account based system for regular users, but for occasional or first time users a toll booth would be for more practical, convenient and safe, as well as enabling your business to obtain the revenues it deserves. Any way, this EPCPLC mail was delivered to me exactly on 9 Jan 2016 Hi Folks, What do I do now? Archived post. Although it says I can pay the following day until 12am. I have the same issue. Not sure explaining will help much, though, if you look at others whove tried to point out the blindingly obvious. The phone number provided is out of service. I am not sure whether the correct term is theft or extortion or plain bullying but I feel like a little kid whos had his dinner money taken by the school bully. The web page did not mention any outstanding crossings, so I took this as my payment was complete. I had by accident misspelled the vehicle registration number (just realized when looking at the details of the payment receipt) and got a penalty notice in the post. No downside to it. I live in the North and only use the crossing once a year to go to the Channel tunnel for a holiday. I have emailed a request for some leniency today as I changed the registered address of the vehicle after the crossing and before as PCN was received. I think Ill make a FoI request to see if George is the helpful Northern soul he purports to be. Its my responsibility. If you wish for tourists to come and enjoy your country get rid of revenue fleecing schemes like this Rest Assured I will be passing on to everyone I know how despicable your countrys toll system is Have appealed but not holding out much hope. I have just returned home to find a fine for when I crossed on 17/04/2015 I thought there may be a temporary reason. Me.. but Im going on holiday and that will take me over the 14 days cant I just pay now? hey all wanted to let people know have an account with dart charge for my 18 year old son who worked in dagenham I was OD by 1.00 for 1 day in Dec 15 and the charge could not be paid i had no idea my account had ben cancelled I have called hand written twice with no reply to any of my correspondence Yesterday I received a bill now for 3790 for 14 days even though they had reinstated my account and continued taking money for any charges and crossing used. I did call them to day trying to explain but they wanted the plate number when I dont have. Not entirely his own fault as the warming letters are being kept from him but I wont go into that. Should I be able to pay and avoid a fine. Otherwise there should be a lane for optional on-the-spot payment, with clear signage, including the amount of the fee! It should have done for a first offence. They hung up on me.As i have never recieved a fine for the 1st of Feb and as far as i was aware it was paid do they have a certain time limit to send something to me cheers jim. If they continue to issue incorrect PCNs do I have any process of redress against them? 3. we dont want to set up a pre-payment and leave our money mouldering in the governments coffers because it is only marginally shorter for us to go the Dartford Crossing way than to the north, so we decide each time which way to go round the M25 based on traffic. Christmas night Ive crossed dartford and forgot to pay the charge. Challenge a penalty charge notice With more than 42 years experience of providing airport parking and hotels, we know how important it is to offer impeccable service and provide products that travellers can trust. Any driver hoping to make a note is therefore forced to do so whilst driving, which must surely amount to the commission of a motoring offence (driving without due care and attention). No probs Dennis. Would be possible pay it now, or I have to pay the penalty? So I look forward to receiving my 2.50 back from the 22/05/2015 payment plus compensation for all the inconvenience you have put me through, plus I wont go to the press with this display of total incompetence by your dept, staff and the equipment used. In total, 37,751 penalty charge notices (PCNs) were challenged and 30,521 of those were accepted by Highways England. When I asked why would I pay 5.00 for a return trip instead of just 3.00 for a single trip the operator told me that she thought I had just paid them extra!!!!!! Have you seen the section on this article covering a firm called Dartsave? we are a small hire company in Lancashire. (1) We are not 100% sure which vehicle we will be using, or we might even use the bike. Register with DartSave: This is a company set up to prevent you being fined if you forget to pay the Dartford Crossing charge. Is it possible that someone else has used the car at the crossing? i was travelling from Cardiff to Grays RM20 3AS . I did receive a confirmation email but I couldnt open the attached PDF. I wonder if possible a refund and an answer. Manage Settings 2 months later, a letter in French and posted in Sweden arrived at our Swiss address. APH Community > Beat late payment of the Dartford Crossing charge. Yet another part of UK democracy where they will take your money as quickly as they can and with penalty clauses but, give it back? My bank statement shows the money went out. There is no logic only the fact that they will fool some people into paying the fine like my wife almost did before I checked the letter. Amazing phone call to Dart Charge on day 8 I remembered I havent paid.. ring to pay my first offence. Wot the hell,they also put a bill of 475 on car. I paid the 5 anyway and when the PCN arrives will try to appeal it citing that I paid, albeit just after the deadline. (New annually renewing membership only. Sadly, calling will not help achieve anything and will just use up your time. We were not offered the 14 day grace period neither was any allowance made for the poor signage and her language difficulties. Forgot to make a payment so rang up was told wait until the fine comes and pay 2.50. WebIf you would like to make an enquiry regarding your penalty charge notice, please use our contact us page. I paid the 5 but entered the number plate incorrectly (KN06 when it should have been KM06) so they are trying to fine me. Back in the good old days you paid there and then and it was done with.now you have to bloody remember. I have tried to pay now but the DVLA site thinks my Ford is a Nissan. 8. We rent so he mayve lived here in the past but hant for the last two years what do I do!? So the following week we again went to IKEA, I told my other half that we needed to remember to pay the 2.50 but he reminded me that it was automatically taken so we no longer needed to worry.