Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. With a deep understanding of Apple products and services, you spend time mentoring team members and serving as a role model for your team. Multimedia Specialist. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Si continas viendo este mensaje, Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. The technical specialist's duties include providing technical assistance, solving customer service queries, and troubleshooting hardware and software issues. Discover customers needs, then follow up with the right solutions. Your base pay will depend on your skills, qualifications, experience, and location. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. At Apple, were not all the same. As businesses become more reliant on technology, the need for security professionals will continue to grow. Theres the general support we all get to help us develop our careers, but the leaders here also work with your specific interests and talents. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. We offer the support youll need to thrive in whichever path you choosehere. A career as an Apple Technical Specialist can be both rewarding and challenging. I want them to know that solving their technical issue means as much to me as it does to them. All Apple Retail employees, including seasonal hires, receive discounts on Apple products and deals on third-party accessories and services. You will work closely with the Engineering teams to diagnose and solve pipeline, workflow, and other technical issues. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. By developing skills in areas such as cloud computing and mobile development, you can help your company stay ahead of the curve and meet the needs of a changing marketplace. We are sorry for the inconvenience. To view your favorites, sign in with your Apple ID. This requires a lot of testing and coordination between different teams within Apple. Giving back is an important part of the Apple community. Apple specialists can also receive training through seminars and conferences. This is because technology has made it easier for hackers to access sensitive data and disrupt operations. When a customer needs assistance, you quickly assess their situation. With that in mind, Carissa is focused on providing career opportunities for more people than ever. As a busy new mother, Arlinda had very specific job criteria in mind. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. He also considers it a bonus that, while hes teaching others, he picks up new bits of knowledge along the way. Working at Apple has actually made me rethink my academic goals. Helping roll out the training program for Apples first wearable, Apple Watch, she found herself thriving in a range of new career experiences within the store, ultimately being promoted into management. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Regardless of the situation, your communication skills can help you be an effective technician. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. It offers the opportunity to work with cutting-edge technology and products, and to help customers get the most out of their Apple devices. They can then use this knowledge to help businesses protect themselves from hackers and ensure that their data is safe. Your communication skills can also help you to troubleshoot technical issues with clients and provide them with the information they need to understand the problem and find a solution. Apple participates in the E-Verify program in certain locations as required by law. With experience, they may move into positions such as technical support, sales, or training. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. You keep your finger on the pulse of innovation in business technology. . Find available AppleCare Business Development roles. Where personal and professionalvalues meet. Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Your work hours will be based on business needs. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. Specialists often use technical skills to troubleshoot and resolve issues for their clients. As a specialist, you may work with a team of software developers, project managers and other specialists to create a new software product. Learn more (Opens in a new window) . When a customer calls for help, you quickly assess their situation. Learn more about your EEO rights as an applicant (Opens in a new window) . Apply to Technical Specialist, Expert, Apple Specialist and more! In addition to having a strong technical background, its important that you are able to communicate effectively with customers. 88 Apple Specialist jobs available on Indeed.com. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Help drive your stores vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decision-making. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. When a customer needs assistance, you quickly assess their situation. JP, Instructional DesignerCupertino, U.S. Apple is an equal opportunity employer that is committed to inclusion and diversity. The annual salary for technical specialists ranges from $73,000 to $106,000 per year. Melissa is learning about more than technology. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Apple Specialist Interview Questions and Answers. Up front or behind the scenes, wherever you work in the Apple Store, youll have the chance to make a big difference for your customers, your team, and yourself. Youre skilled at nurturing and evolving relationships, and passionate about Apple products and services. Apple Technical Expert Apple Inc. - City, STATE Worked with management to propose and implement proactive customer service solutions Verified data integrity and accuracy Collaborated with cross-functional teams and diverse colleagues to accomplish team objectives and serve customer needs Onze Team members also support AppleCare product sales to individuals and large institutional customers, as well as manage the service for these accounts. To be successful as a technical specialist, you should demonstrate expertise in software and . para nos informar sobre o problema. Si vous continuez voir ce I went to graduate school for physics, so I knew I wanted to work in science and technology. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. This includes knowing how to use the tools and equipment they need to complete their work. While there are thousands of At Home Advisors around the world, Apple does a great job keeping us all connected. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. Learn about work at Apple We aren't merely creating products. Youll help them bring their interests and imagination to life with Apple products and services. To view your favourites, sign in with your Apple ID. The need for more technical skills is a trend that is being driven by the increasing complexity of technology. Culver City, CA. Si continas recibiendo este mensaje, infrmanos del problema You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. They may also earn additional compensation in the form of commissions and bonuses. las molestias. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. Apple benefits help further the well-being of our employees and their families in meaningful ways. los inconvenientes que esto te pueda causar. Learn about the duties, responsibilities, and skills for A Technical Specialist . Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. United States Department of Labor. On this team, youll share your passion for Apple products and services as you build relationships with customers, partners, or program members. Youre energized by interactions with other people and you thrive in a collaborative, team-centric environment. Come to us in your pursuit of success. Required setup of server and network. To view your favorites, sign in with your Apple ID. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. Training & Experience: Apple specialists receive on-the-job training from their new employer after they are hired. Many locations have immediate openings for these positions. We offer flexible medical plans and a variety of physical and mental health resources so you can feel good in body and mind. Work at Apple Join a team and inspire the work. You may even work with local business communities, connecting entrepreneurs and professionals with the tools they need to build success. Ci Every call means a new opportunity for me to help our customers. Disculpa People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. Get started, Different together. This training is usually part of the onboarding process and may last for a few weeks. Find available Apple Store Support roles When you become part of the support and service teams at Apple, you become part of the personal connection that strengthens the relationship people have with their Apple products. Apple is a drug-free workplace. And thats our greatest strength. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Learn about inclusion and diversity at Apple. message, contactez-nous l'adresse Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. They will also learn about the software and hardware they will use on a daily basis. Connect business professionals and entrepreneurs with the products they need to help them build success. Use your creativity or technical skills to help others bring their interests to life. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. Tom helps people discover the endless possibilities of what they can do with Apple products. There are approximately 121,151 job openings for technical specialists in the US job market currently. Learn more (Opens in a new window) . Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . What Does an Oracle Functional Consultant Do? This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. By helping Apple maintain strong relationships with customers, you are instrumental to our success. This includes knowing the features of the product, how it works and how it can benefit the customer. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. This provides the opportunity to progress as you grow and develop within a role. envie um e-mail para Were looking for people who get great satisfaction from helping people develop lifelong relationships with Apple every day. Help manage Apples service and support products, including AppleCare+ and AppleCare Protection Plan. Learn about Apple Support Advisors. Both full-time and part-time jobs are available. Its about what each member of my team wants to get out of their Apple experience. Whether youre teaching a customer how to do something amazing or troubleshooting something technical, youll help save someones day. As mobile devices become more complex, technicians will be needed to repair and maintain them. Related: Apple Technical Specialist Interview Questions and Answers. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Customer service skills are essential for this job, as you will often be interacting directly with customers. Read A Technical Specialist job description and meaning. Wir entschuldigen uns fr die Umstnde. Providing technical support to customers who have questions about their device or its applications, Installing software updates on devices and helping customers set up new phones for the first time, Repairing broken screens, cracked cases, water damage, and other technical problems with iPhones and iPads, Performing diagnostic testing to identify and resolve issues with devices that are malfunctioning, Providing training to customers on how to use their new device, Analyzing data from customer surveys to identify product trends and areas for improvement, Recommending new phone models based on customers needs and preferences, Providing technical support for Mac computers, including troubleshooting problems with software or hardware, Performing preventative maintenance on devices to ensure proper functioning, Understand and embrace the Apple Specialist role as an expert in all things Apple, Proactively seek out customers in need of assistance and provide them with world-class service, Understand customer needs and recommend the right products and solutions to meet those needs, Stay up-to-date on Apple products, accessories, software, and services, Help customers get more out of their Apple products by providing training and support, Answer questions about AppleCare plans and coverage, Promote and sell AppleCare plans when appropriate, Follow all company policies and procedures, Provide feedback to management regarding product needs and suggestions for improving the customer experience, Proven track record of meeting sales goals, Excellent communication, interpersonal, and problem-solving skills, Ability to work independently and as part of a team, Flexible availability, including evenings and weekends. You have strong people skills youre approachable, a good listener, and empathetic. Ability to work independently: Independent work is a necessary skill for technicians to have. They can also help businesses to develop and implement best practices for protecting their data. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Over the years, Ive built great relationships with many of our regular customers. If you love to learn and grow, theres no limit to the possibilities youll find in Apple Retail. We will work with applicants to make any reasonable accommodations. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. Onze Truth is, I feel great, too. You may be communicating with other technicians, engineers or managers. Looking ahead for Apple. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. You will be working with customers one-on-one to help them with their Apple products. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. . Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Apple is a drug-free workplace. Everyone brings something different to their work, and Tom brought creativity and technical experience. You reassure customers when delivering product diagnoses and potential solutions. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apples most important resource, our soul, is our people. The work environment for an Apple technical specialist is usually in an Apple Store. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. questo messaggio, invia un'email all'indirizzo Technical Support Specialist Job Responsibilities Installs, modifies, and makes minor repairs to computer hardware and software systems. Thats what happens when you bring who you are to what you do. Aydanos a proteger Glassdoor y demustranos que eres una persona real. The Apple Store is hiring now. What Does a Real Estate Development Manager Do? Your day in the Apple Store is filled with a range of focused support and service tasks. Testing and data processing for tests. When customers visit the Apple Store, youll put your own passions to work to help customers bring their personal projects to life. Drawing on his strengths as a natural teacher, hes found success in leading Today at Apple sessions in the store as well as virtual sessions online. Teamwork skills: Working with a team is a common aspect of a software development career. to let us know you're having trouble. per informarci del problema. Both full-time and part-time jobs are available. But you also know how to turn mild customer curiosity into intense interest and ownership. Learn more about your EEO rights as an applicant (Opens in a new window) . I get the benefits of an office community from the relaxing environment of my home. om ons te informeren over dit probleem. Every customer conversation we have or guidance we share in person, online, or by phone, chat, or email is another opportunity for us to enrich their experience. To view your favorites, sign in with your Apple ID. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. Introduce yourself, and well get in touch if theres a role that seems like a good match. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple is an equal opportunity employer that is committed to inclusion and diversity. If you continue to see this See which role best matches your experience. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. excuses voor het ongemak. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. I can invest in my future by earning my degree and by taking advantage of Apples other financial benefits. United States Department of Labor. Able to work on weekends as needed.. Youll need to be flexible with your schedule. Apple specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. When a customer needs assistance, you quickly assess their situation. Come eager to listen and learn from your team, your mentors and your customers. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. At other times, you refer customers to support team members who get them up and running again.
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